Privacy Policy

Refund and Return Policy

Effective Date: June 6, 2025
Last Updated: June 6, 2026

OpequeGlass sells exclusively digital products — WordPress plugins and software licenses — through our website at https://opequeglass.com. We do not sell physical goods, merchandise, or any tangible products. Because our products are digital and delivered instantly, our refund policy differs from policies for physical goods.

By purchasing from OpequeGlass, you agree to the terms of this Refund and Return Policy. If you do not agree, please do not complete your purchase.

1. Nature of Our Products — Digital Software Only

All products sold by OpequeGlass are digital downloads and software licenses. This includes:

Dokan Conditional Category Attributes plugin
Any future WordPress plugins, extensions, or add-ons
Software license keys and activation credentials

We explicitly do NOT sell:

Physical items, merchandise, or tangible goods
Human services, consulting, or advisory services
Any product requiring shipping, delivery, or physical fulfillment

Delivery Method: All products are delivered electronically via download links and license keys sent to your email address upon successful payment. No shipping address is required or collected.

2. Paddle as Merchant of Record

All purchases are processed by Paddle.com Market Ltd ("Paddle"), our exclusive Merchant of Record. Paddle handles:

Payment processing
Tax collection and remittance
Invoice generation
Initial refund processing

When you request a refund, Paddle processes the transaction reversal on our behalf. Refund eligibility is determined by OpequeGlass in accordance with this policy, but the actual refund transaction is executed by Paddle to your original payment method.

3. Refund Eligibility

3.1 Eligibility Criteria

We offer refunds under the following conditions:

Table

Condition	Refund Eligibility
Product is defective or broken	✅ Full refund within 14 days
Product does not function as described	✅ Full refund within 14 days
License key was never delivered	✅ Full refund within 30 days
Duplicate purchase	✅ Full refund within 30 days
Accidental purchase	✅ Considered on a case-by-case basis within 14 days
Change of mind / no longer needed	❌ Not eligible (digital product)
Failure to read product requirements	❌ Not eligible
Compatibility issues with third-party themes/plugins	⚠️ Reviewed case-by-case; support provided first
Refund requested after 14 days	❌ Not eligible except for legal requirements

3.2 Product Requirements

Before purchasing, you are responsible for verifying that your system meets the product requirements. Our plugins require:

WordPress (version specified on product page)
WooCommerce (version specified on product page)
Dokan Multivendor (where applicable)
A compatible hosting environment (PHP version, MySQL, etc.)

Refunds will not be granted for compatibility issues caused by:

Outdated WordPress, WooCommerce, or Dokan installations
Unsupported hosting environments
Conflicts with third-party themes or plugins not explicitly supported
Custom code modifications on your site

4. Non-Refundable Circumstances

We do not offer refunds in the following situations:

Change of Mind: You decided you no longer want the product after downloading or activating it
Failure to Read Description: You did not review the product features, requirements, or compatibility information before purchasing
Lack of Technical Expertise: You do not possess the technical knowledge to install or configure the plugin
Third-Party Conflicts: Issues caused by incompatible themes, plugins, or customizations not related to our product
Abuse of License: You have used the license key to activate the product on multiple sites beyond the allowed limit
Chargeback Abuse: You file a chargeback or dispute with your bank before contacting us for support
Resale or Transfer: You purchased the license for resale or have transferred it to another party
Expectation of Physical Delivery: You expected a physical product, box, or tangible item — our products are exclusively digital

5. Refund Process

5.1 How to Request a Refund

To request a refund, contact us within the eligible timeframe:

Contact: support@opequeglass.com

Subject Line: "Refund Request – Order #[Your Order Number]"

Your refund request must include:

Your full name and email address used for the purchase
Order number or transaction ID (from your Paddle receipt)
Reason for the refund request
Description of the issue (if applicable)
Any relevant screenshots or error messages

5.2 Refund Review Process

Acknowledgment: We will acknowledge your refund request within 2 business days
Review: We will review your request against this policy and may request additional information
Decision: We will notify you of our decision within 5 business days
Processing: If approved, Paddle will process the refund to your original payment method within 5–10 business days (depending on your bank or payment provider)

5.3 License Deactivation

If a refund is approved for a plugin purchase:

Your license key will be revoked and deactivated immediately
You must uninstall and delete the plugin from your website(s)
Continued use of the plugin after refund constitutes software piracy and may result in legal action
Any future updates or support will be terminated

6. Partial Refunds and Store Credit

In certain situations, we may offer alternatives to a full refund:

Partial Refund: If you experienced a minor issue that was resolved but still seek compensation
Store Credit: Credit toward future purchases on OpequeGlass
Product Exchange: Exchange for a different OpequeGlass product of equal or lesser value

These options are offered at our sole discretion and require mutual agreement.

7. EU Consumer Rights and Digital Content

If you are a consumer resident in the European Economic Area (EEA) or United Kingdom:

You have certain statutory rights under EU consumer protection laws
During checkout, you may be asked to consent to immediate delivery of the digital product, which waives your 14-day cooling-off period under EU law
Nothing in this policy affects your statutory rights as a consumer that cannot be waived by contract

8. Contact Information

For questions about this Refund Policy:

Email: support@opequeglass.com

9. Changes to This Policy

We reserve the right to modify or replace this Refund Policy at any time. Material changes will be communicated by:

Posting the updated policy on this page with a revised "Last Updated" date
Sending an email notification to registered users (for material changes)

Your continued use of the Site or Products after any changes constitutes acceptance of the revised policy.

OpequeGlass sells exclusively digital software products. No physical goods. No shipping. No human services.

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___PRIVACY POLICY___

FREQUENTLY ASKED QUESTIONS

Can I resell or redistribute the plugin?

No. Reselling, sharing, redistributing, or sublicensing the plugin or your license key is strictly prohibited and violates our Terms. Doing so will result in immediate license termination and possible legal action.

Can I transfer my license to a client or another person?

No. Licenses are non-transferable. They are tied to your account and the domains you activate them on. If you are a developer buying for a client, the client must purchase their own license, or you must purchase a Developer license that covers all sites you manage.